Technical Resource
Your Go-to Team of Industry Experts
Our tech reps are in your shops training, troubleshooting, installing, repairing, and replacing equipment every day. When you have efficiency and productivity concerns, they work with painters and production managers to provide solutions in real-time. FinishMaster tech reps are well-trained professionals who base their analysis on industry benchmarks, personal knowledge, and years of experience. Our goal is to help our clients’ shops run productively and efficiently.
When a new customer decides to partner with us, our tech reps, along with manufacturer representatives, will install mixing equipment and spend the required time training painters and preppers on new products and procedures.
Beyond training and troubleshooting, our tech reps also perform shop audits to ensure equipment is properly maintained, and that the correct products are used in each shop. Our tech reps are problem solvers—they will help you resolve unexpected issues—but they are also teachers.
Our Technical Representatives are much more than painters with years of experience, they continuously attend manufacturer and industry training to stay up-to-date on new products and application techniques. They are trained on computer software and mixing equipment. Many of our tech reps are well versed in Key Performance Indicators (KPIs); and they are equipped to help track usage, which helps shop owners monitor activity and implement/revise standard operating procedures as necessary.
In addition to our Tech Reps being your go-to resource in the shop, we have a dedicated team of Champion Technicians nationwide who have received personal training from our SMART Brand Manager. This training reviews each product in our SMART associated products line. SMART covers 95% of the refinishing process and is exclusively distributed by FinishMaster. Our Champion Techs are ready to provide hands-on SMART product demos for you and your team.
But most importantly, our techs love what they do, and they take pride in doing it well. Your shop should have confidence, as we do at FinishMaster, that you have a trained and experienced professional on the job. Whether it is a product issue, an equipment problem, a training need, or maybe a production concern, FinishMaster Technical Representatives are there for you, our customer, who we are proud to call a business partner.